iSolve technology architecture is open and modular. This allows our customers to benefit from additional unique capabilities that they can add on top of their existing iSolve deployment.

Allows your technology end users or partners to quickly find and access your technical information, product documents or knowledge bases through simple yet powerful Web based free text search

Allows you to quickly find and access iSolve information by just highlighting text in any application and pressing a CTRL key combination. For instance from within your Service Desk application you can review a problem, mark a sentence or error code and press a key combination to immediately receive the potential solution.

In international organizations, the ability to search in one language and find relevant solutions in other languages is key. iSolve can translate your English search query to other languages so you can receive for example relevant knowledge documented in German. iSolve Translator automatically recognizes which words should not be translated so your search only brings the most relevant information – for example the words Sun SPARC shouldn’t be translated when looking for relevant information in a Sun SPARC technology environment.

iSolve seamless integration with systems such as BMC Patrol and CA Unicenter delivers immediate relevant knowledge as new alerts are reported. Pinpointing the right relevant information from applications such as Change Management, Knowledge Bases, CRM or portals helps the operations team resolve issues quickly and without the help of additional experts.