Softlib Software: Knowledge management, Search and Self Help solutions

Resources and Downloads

Protect and Increase Customer Support Margins - White Paper
Ideal for Customer Support VPs and Directors, this paper describes how you can increase revenue and margins of your support services, avoid discounting and optimize costs through the use of innovative software solutions. The paper includes a case study.
Supercharge SalesForce with external knowledge - White Paper
Ideal for Sales and Support VPs and Directors, this paper describes how to make all the information relevant for a customer interaction available within SalesForce when you need it, without data migration and complex integrations. The paper includes a case study.
Making your CRM see inside out - White Paper
Ideal for Marketing, Helpdesk and Support VPs and Directors, this paper describes how to make all the information relevant for a customer interaction available within your CRM for customer Self Help or for your agents.
Reinventing Support Economics - White Paper
Ideal for Customer Support and Helpdesk VPs and Directors, this paper describes new solutions that can help you deliver better service at much lower costs so you can increase your service margins.
Webinar slides – iSolve & ITIL v3 Knowledge Management