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Analyst coverage for the Softlib solutions
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Federated knowledge and Knowledge delivery technology
John Ragsdale, vice president of technology research for TSIA
"Making effective use of federated knowledge is a major challenge in service environments. Softlib knowledge delivery technology and the sophisticated knowledge discovery algorithms provide an innovative approach to effective use of knowledge, facilitating faster service at lower costs to both end users and experts."
Watson joins the IT management team
Charlie Betz, Research Director, IT Portfolio Management, Enterprise Management Associates
"...the first vendor to market with a text analytic offering specifically marketed for IT service management"
Federated knowledge and Knowledge delivery technology
John Ragsdale, vice president of technology research for TSIA
"Automatically identifying solutions to repeat issues, regardless of choice of words, or vocabulary, or language is a breakthrough and innovation that can significantly boost Self Help capabilities of organizations, increase expert effectiveness and reduce escalations & rework."
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